The protection of your information is our
top priority
This privacy policy transparently explains how your personal information is collected, stored, and used on the pk998 platform.
Introduction and Overview
pk998 is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") tells you what types of information we collect when you use the pk998.lat website, why we collect it, how that information is used, and what steps we take to keep your information secure.
By using this website to create an account, make a deposit, or use any other service, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
pk998 always uses SSL encryption and modern security technology to keep your personal and financial information secure. We never sell your information to third parties.
What information we collect
During the account registration and service use process at pk998, we collect the following types of information. Each area of data collection is carried out for a specific lawful purpose.
Personal identification information
- Full name (Bengali or English)
- Date of birth (for age verification)
- Email address
- National ID or passport number (for identity confirmation)
- Address (where applicable)
Financial and payment information
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical information
- IP address and login time
- Browser and device type
- Cookie and session data
- User activity logs
- Referral source
Gaming activity information
- Play history and betting records
- Win and loss records
- Bonus and promotion usage information
- VIP level and rewards information
Purpose of data use
pk998 uses collected information only for the following lawful purposes. We never sell or transfer users' personal information to third parties under any circumstances.
| Purpose | Description |
|---|---|
| Identity verification | Account registration and age confirmation (21+) |
| Service delivery | Managing deposit, withdrawal, and gaming services |
| Customer support | Providing 24/7 live chat and email support |
| Security and fraud prevention | Detecting suspicious transactions and protecting accounts |
| Responsible gaming | Monitoring for excessive play and providing support |
| Legal obligations | Complying with applicable laws and regulations |
| Platform improvement | Analyzing and improving the user experience |
| Promotional communications | Informing users about offers and updates (subject to consent) |
Cookies and tracking technology
The pk998.lat website uses cookies and similar technologies to improve the user experience and ensure the platform functions properly.
Essential cookies
Required for the core functionality of the website. Without them, login, session management, and security features will not work. These cookies cannot be disabled.
Functional cookies
Used to remember your preferences and settings, such as language selection and display preferences. These cookies improve the user experience.
Analytics cookies
Collect information to analyze and improve platform usage. This information is processed in an aggregated and anonymous form. You can turn these cookies off.
You can control cookies at any time by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the website.
Data sharing and disclosure
pk998 never sells your personal information. Information may be disclosed in the following limited circumstances:
Service provider partners
Information may be shared on a limited basis with selected third parties for payment processing (bKash, Nagad, Rocket, Upay, bank), technical infrastructure, and customer support. All such partners are required to comply with pk998's privacy standards.
Legal obligations
If disclosure of information is required by court order, government directive, or legal necessity, pk998 will comply. Such disclosures will always be carried out following legal process.
Fraud and security
If money laundering, fraud, or a breach of platform security is suspected, necessary information may be shared with the relevant authorities.
Responsible gaming support
Limited information may be shared with responsible gaming organizations to protect users, particularly if problematic behavior is identified in a user.
Data security measures
pk998 applies industry-standard security measures to protect your information. Our security framework is regularly reviewed and upgraded.
SSL Encryption
All data transmissions are secured through SSL/TLS encryption.
Firewall protection
Advanced firewall and intrusion detection systems are active.
Two-factor verification
An additional verification layer applies to account access.
24/7 monitoring
Round-the-clock security monitoring and a rapid response team.
While we make every effort to ensure the highest level of security, no online system can guarantee 100% security. You also have a responsible role to play in keeping your account secure — use a strong password and never share your password with anyone.
Data retention period
pk998 retains your information only for as long as necessary. Below is an overview of the retention periods for different types of information:
| Type of information | Retention period | Reason |
|---|---|---|
| Account registration information | For as long as the account is active and for a specified period thereafter | Service delivery and legal obligations |
| Financial transaction records | Long-term (as required by law) | Compliance with financial regulations |
| Gaming history | For a specified period after account closure | Dispute resolution and audit |
| Communication records | For a specified period from the date of communication | Ensuring customer support quality |
| Technical logs | For a limited period | Security and system improvement |
Once the necessary period has passed, pk998 securely deletes or anonymizes your information. Information that must be retained for legal reasons is stored securely with restricted access.
Your rights
As a pk998 user, you have the following rights over your personal information. Contact us at any time to exercise these rights.
Right to access
You have the right to know what information we have collected about you. Upon request, we will provide you with a copy of your information.
Right to correction
If there is any inaccuracy in your information, you may request a correction. We will complete the correction within a reasonable time.
Right to deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained where there is a legal obligation to do so.
Right to object to processing
You may object to certain types of processing, including marketing communications and profiling, and may withdraw your consent.
Protection of minors
21+ age restriction
All services at pk998 are for persons aged 21 or over only. We never knowingly collect information from or provide services to minors.
Age verification is mandatory at the time of account registration. If we are informed that a minor's information is in our system, we will promptly delete that information and close the account. Please report any such matter to [email protected].
Changes to the policy
pk998 reserves the right to update this privacy policy at any time. In the case of significant changes, we will notify users via a notice on the website. Continued use of the platform after changes have been made will be considered an indication of your acceptance of the new policy.
The "Last Updated" date at the top of this page will always be kept current. We recommend that you review this privacy policy on a regular basis.
Contact & Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our team is always ready to help.
Live Chat Support
Our support team is available 24/7 via live chat in Bengali to answer any questions.
For privacy-related requests, please mention "Privacy Request" in the subject line.
You can also read our Terms & Conditions and Responsible Gaming pages. Visit our FAQ page for more information.